SHIPPING

Our delivery costs (Royal Mail):

Orders are dispatched within 1-3 working days:

  • Free shipping over £50
    (2-5 working days, tracked)
  • Standard UK Shipping: £3.95
    (2-5 working days, tracked)
  • 1st Class: £5.10
    (1-2 working days. Order must be placed by 12pm. If an order is placed on Saturday, we will ship it on the next Monday)
  • UK Next Day Guaranteed by 12pm: £8.99
    (order before 12pm. Does not guarantee delivery on Saturdays)

Europe:

  • Tracked & signed: £8.99
    (3-10 working days, does not include weekends)

International:

  • Tracked & signed: £13.99
    (3-10 working days, does not include weekends)

 

For international orders, custom charges may occur. We have no control and cannot be held responsible if these charges occur and how much the charges are.

Delivery Information & Returns policy

For all refunds and exchanges, please email lalunelondonjewellery@gmail.com with your order number and reason for return.


We offer refunds & exchanges as long as they are within 28 days of the date of purchase, and are eligible for return. Please check below for more information.

Items that are not eligible for returns are the following:

Earrings & Huggies (We do accept returns on Ear Cuffs)

Individual Products in Sets - The products must be returned as a set to be eligible for a refund

Refunds and exchanges are usually processed within 10-14 working days of us receiving the items, although during busy periods this may vary. Refunds will always be processed to the original payment method.

All returns must be the following to be eligible for a return:
Unworn

No signs of wear or damage

In its original condition and packaging

Please note we will not email you upon receipt of your return. As soon as we have received and taken care of your return, we will email you to confirm that your refund has been issued.